Refund policy
Here's the corrected full policy:
Velara Beauty — Return & Refund Policy
Last Updated: April 2026
Our Commitment to You
At Velara Beauty, your satisfaction is our priority. We stand behind the quality of every product we sell and want you to feel confident in every purchase. If for any reason you are not completely satisfied, we are here to help.
60-Day Money-Back Guarantee
All Velara Beauty products are covered by a 60-day money-back guarantee from the date of delivery. If you are unsatisfied with your purchase for any reason, you may request a full refund within this window — no lengthy explanations required.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Your return request is submitted within 60 days of your delivery date
- The product was purchased directly through velarabeauty.shop or an authorized Velara retailer
- You provide your original order number or proof of purchase
- The item is not damaged due to misuse or improper storage
We do accept returns on opened or partially used products, as we understand that results can vary and we want every customer to shop with complete confidence.
Non-Returnable Items
The following are not eligible for return or refund:
- Orders placed more than 60 days prior to the return request
- Products purchased through unauthorized third-party sellers
- Items marked as final sale at the time of purchase
- Gift cards or promotional credits
How to Request a Return
- Email our support team at info@velarabeauty.com with your order number and reason for return
- Our team will respond within 1–2 business days with return instructions
- Once your return is received and reviewed, your refund will be processed within 5–7 business days
Refund Method
Refunds are issued to the original payment method used at checkout. Depending on your bank or card provider, please allow up to 10 business days for the refund to appear on your statement.
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@velarabeauty.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you — no return required.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item
- Original shipping fees are non-refundable unless the error was made on our end
Contact Us
For any questions regarding your order or this policy, please reach out to our customer care team:
📧 info@velarabeauty.com 🌐 velarabeauty.shop 🕐 Monday – Friday, 9AM – 5PM EST
Velara Beauty reserves the right to update or modify this policy at any time. Changes will be reflected on this page with an updated date.